Frequently Asked Questions

DOES HYDROFACE HAVE ANY CONTRAINDICATIONS?
No, both creams in the Hydroface set are based on all-natural ingredients and are clinically and dermatologically tested. Hydroface is completely safe to use and has no side effects.

IS HYDROFACE A DAY OR A NIGHT CREAM?
Hydroface contains two creams: one for the face and one for the eye contour area. Both creams can be used as a day and night cream, moreover the best results come when they are used twice a day.

HOW LONG DOES THE EFFECT LAST?
You will get permanent results with Hydroface. If used regularly together and according to the instructions, both products will work in synergy and will provide you with the best results in a short amount of time.

IS HYDROFACE SAFE FOR THE SKIN?
Yes, Hydroface is dermatologically tested and is completely safe for the skin. What’s more - it hydrates it and leaves it soft to the touch.

HOW OFTEN CAN HYDROFACE BE USED?
Hydroface can be used every day for prolonged periods of time because there’s no risk of the skin getting used to the active ingredients.

WHAT IS THE SIZE OF THE CREAMS?
Hydroface contains one 30 ml face cream and one 15 ml eye contour cream.

HOW MUCH WILL I PAY FOR DELIVERY?
The delivery of our product is FREE.

DO YOU HAVE ANY PROMOTIONS OR DISCOUNTS?
Yes, we do. In order to be up to date with our promotions, you can check our website or follow us on Facebook and Instagram.
WHAT ARE THE DELIVERY TIMES?

Orders can take between 1-10 business days (excluding weekends and holidays) to deliver depending on your country. Processing an order includes picking, packing and getting the order ready for delivery. Once the order is picked up by the courier and delivered to your address, it is considered "shipped". Please make sure someone can receive your shipment between 09:00 and 18:00. WHAT ARE THE PAYMENT METHODS? We offer secure payment – cash on delivery – you pay only when you receive your order, no advance payments or transactions. CAN I CANCEL OR MAKE CHANGES TO AN ORDER? No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before finishing your order.

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

In cases of proven fault of our company (received wrong product or product with quality defects), the customer should return the product within fourteen (14) days from the day they ordered it, at no cost transport.

WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?

Please contact Customer Service to request further assistance. Any missing item(s) must be reported within 14 days of delivery.

I PURCHASED HYDROFACE FROM A DIFFERENT SITE/STORE, CAN YOU STILL HELP ME?

We're sorry, but the only place you can find our products is on our official website. Any other places that sell them are unofficial and might be fake, so we can't give a guarantee for them.